Returns

30-day returns

Contact

[email protected]

within 30 days of delivery to request a return. For a change-of-mind return, items must be unused, in their original condition and packaging, with accessories and proof of purchase. We will provide return instructions and the correct return address. Please do not send a parcel to an unconfirmed address.

Damaged, faulty or incorrect items

Contact us as soon as you discover a problem, with your order number and a description or photos when practical. For a confirmed fault, damage or incorrect item, we will arrange a suitable replacement, repair or refund and cover reasonable necessary return costs. Your statutory rights are unaffected by this policy or the 30-day change-of-mind period.

Return costs and exchanges

For change-of-mind returns, the customer pays return shipping; original delivery charges are normally not refundable unless required by law. We do not charge a restocking fee. An exchange depends on stock availability; contact us before returning an item.

Refund timing

After we receive and inspect the return, we will email the outcome. Approved refunds are issued to the original payment method, normally within 5–10 business days; your bank or payment provider may take additional time to display the funds. If no payment was captured, we release the authorisation instead of issuing a refund. The provider controls when a released hold disappears.

Order cancellation

Contact us promptly if you wish to cancel. Once an order has been dispatched, the returns process applies. Nothing in this policy limits rights that cannot legally be excluded.